Explore frequently asked questions regarding our online reading programs.

You will receive an email from your teacher with instructions about accessing the Online Learning Center the day before your program begins. Students shouldn't complete any work before the first lesson.

Your username and password are both unique ID numbers for your student. You can find them in the weekly emails you receive from us during your program.

We are not able to accommodate early or overnight shipments of books and materials. Beginning the first book will be part of your child’s first class. The teacher will take time to fully introduce the book at that time and there is no need to read ahead.

It is important for your child to participate in a program at the right level of difficulty in order to make progress and learn new skills. Please contact your child’s teacher to discuss switching into a different program level, or you can reach out to our Customer Service team. Chat with us, call us at 1-800-903-0651, or email customerservice@readingprograms.org.

You should expect to receive your materials 1-6 days prior to the start date of class. In case of unforeseen shipping delays that cause materials to arrive after your first lesson, we provide links to downloadable versions of the materials in the email we send out prior to the start of class.

Your teacher will send an email with your first Zoom meeting link the day before Lesson 1. You’ll receive an email with the link to join the next class each week after that.

Yes, the link will actually be the same for each lesson. We send it to you in an email each week for convenience. Please note: the link will be different if you schedule a make-up class that is taught by another teacher. You’ll get the correct link for your make-up class in your weekly email.

Please check your junk, spam, and trash folders for emails from “Reading Programs.” If you still do not find emails from the Institute of Reading Development, we may have an incorrect email address in our files. Chat or email us at customerservice@readingprograms.org so that we can resolve the problem for you. Please have your Family ID number available.

Teachers typically respond to email within 1-2 business days. If you’ve waited longer than that for a response, please verify that the address you sent your email to is correct. Your teacher’s email address is in the welcome email we sent to you before class started. If the address is correct, please chat or email us at customerservice@readingprograms.org and we will assist you.