Institute of Reading Development

IRD Help Desk Hours

Monday - Thursday: 6:00 am - 5:00 pm Pacific

Friday: 6:00 am - 4:00 pm Pacific

Saturday: 6:00 am - 3:00 pm Pacific

Sunday: 7:30 am - 3:30 pm Pacific

How to chat with the IT Help Desk

1. Click the chat icon on the upper-right of this page (see image above).
2. After you click the icon, a chat window will appear on the bottom-right of this page.
3. Enter your information and wait for an agent.

Announcements

IMPORTANT: If you are a SIP user and are having phone issues, reprovision your SIP phone. To reprovision your SIP phone, please refer to your tech manual, Pages 13-15.  Provisioning steps are also posted on the tech setup page: https://instituteofreadingdevelopmentsalesjobs.com/pc-sip/ STEP 5                                                                                  

Sales Content Website: If you are having trouble accessing the SCW, please make sure you are using the full login URL: https://findthebooks.org/login/

Known Issues

There are no known issues at this time.