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Institute of Reading Development
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Institute of Reading Development

Staff Tech Support

IRD Help Desk Hours

Monday - Friday: 5:00 am - 6:00 pm Pacific

Saturday: 6:00 am - 3:00 pm Pacific

Sunday: 7:00 am - 3:00 pm Pacific

How to chat a technician:

  1. Click the chat icon on the upper-right of this page (see image above).
  2. After you click the icon, a chat window will appear on the bottom-right of this page.
  3. Enter your information and wait for an agent.

How to call a technician: If you are unable to chat, you can call the help desk line. Dial 1 (855) 728-9595

Please note that call wait times will likely be longer than chat wait times. 


Announcements

SIP Users: If you are a SIP user and are having phone issues, reprovision your SIP phone. To reprovision your SIP phone, please refer to your tech manual, Pages 13-15.  Provisioning steps are also posted on the tech setup page: https://instituteofreadingdevelopmentsalesjobs.com/pc-sip/ STEP 5

Sales Content Website: If you are having trouble accessing the SCW, please make sure you are using the full login URL: https://findthebooks.org/login/

Grammerly Extension Interfering with Audio: We recently discovered that the Grammerly extension for Google Chrome is interfering with Genesys audio quality, resulting in customers being unable to hear the PA. If you have this extension installed on your Chrome browser, please disable it prior to your IRD shift.

No Course Results? If you are having problems getting results on the "Choose Schedule" tab in sales app, please check that the zip you entered for the customer is correct. Oftentimes, a zip typo results in problems looking up courses.

Known Issues

  • There are no known issues at this time.