Institute of Reading Development

IRD Help Desk Hours

Monday - Thursday: 5:00 am - 6:00 pm Pacific

Friday: 5:00 am - 5:00 pm Pacific

Saturday: 6:00 am - 3:00 pm Pacific

Sunday: 8:00 am - 3:30 pm Pacific

How to chat with the IT Help Desk

1. Click the chat icon on the upper-right of this page (see image above).
2. After you click the icon, a chat window will appear on the bottom-right of this page.
3. Enter your information and wait for an agent.

Announcements

IMPORTANT: If you are a SIP user and are having phone issues, reprovision your SIP phone. To reprovision your SIP phone, please refer to your tech manual, Pages 13-15.  Provisioning steps are also posted on the tech setup page: https://instituteofreadingdevelopmentsalesjobs.com/pc-sip/ STEP 5                                                                                  

If you are having trouble accessing the SCW, please make sure you are using the full login URL: https://findthebooks.org/login/

Known Issues

Sales App is slow this morning (5-12-2022). Although family info and student info is saving, it is taking about 25-60 seconds to do so. Programming is looking into the problem.
- NOTE: IT Help Desk can't assist with this issue--please be patient and wait for the app to process.