Institute of Reading Development
Information Technology: Staff Support
IRD Help Desk Hours
Monday - Thursday: 5:00 am - 6:00 pm Pacific
Friday: 5:00 am - 5:00 pm Pacific
Saturday: 6:00 am - 3:00 pm Pacific
Sunday: 8:00 am - 3:30 pm Pacific
How to chat with the IT Help Desk
- Click the chat icon on the upper-right of this page (see image above).
- After you click the icon, a chat window will appear on the bottom-right of this page.
- Enter your information and wait for an agent.
Announcements
IMPORTANT: If you are a SIP user and are having phone issues, reprovision your SIP phone. To reprovision your SIP phone, please refer to your tech manual, Pages 13-15. Provisioning steps are also posted on the tech setup page: https://instituteofreadingdevelopmentsalesjobs.com/pc-sip/ STEP 5
If you are having trouble accessing the SCW, please make sure you are using the full login URL: https://findthebooks.org/login/
Known Issues
Sales App is slow this morning (5-12-2022). Although family info and student info is saving, it is taking about 25-60 seconds to do so. Programming is looking into the problem.
- NOTE: IT Help Desk can't assist with this issue--please be patient and wait for the app to process.